Frequently Asked Questions (FAQs)

Orders

How do I place an order?

Simply browse our products, add items to your cart, and proceed to checkout. Once your payment is confirmed, you will receive an order confirmation email.

Can I cancel or change my order?

Orders can be cancelled or modified within 12 hours of purchase. After this time, orders may already be processing and cannot be changed.

Shipping

Where do you ship?

We currently ship to Canada and the United States.

How long does shipping take?

Orders are processed within 1–3 business days.
Estimated delivery time is 7–15 business days, depending on your location and the product ordered.

Will I receive tracking information?

Yes. Once your order ships, you will receive a tracking number by email. Tracking updates may take 24–72 hours to appear.

Returns & Refunds

What is your return policy?

We accept returns within 14 days of delivery, provided the item is unused and in its original packaging. Please refer to our Return & Refund Policy for full details.

What if my item arrives damaged or incorrect?

If your item is damaged or incorrect, please contact us within 48 hours of delivery with your order number and photos of the issue. We will assist you with a replacement or refund.

Payments

What payment methods do you accept?

We accept major credit and debit cards as well as other secure payment options available at checkout.

Are prices shown in CAD or USD?

All prices are listed in CAD, unless otherwise stated.

Products

Are your products safe and quality checked?

Yes. We carefully select products from trusted suppliers to ensure quality, functionality, and reliability.

Will the product look exactly like the photos?

We strive to ensure product images accurately represent the items. Minor variations in color or appearance may occur due to lighting or screen differences.

Support

How can I contact customer support?

You can reach us at support@shophomesavvy.com. We typically respond within 24–48 business hours.

I have another question. What should I do?

If your question is not listed here, please contact us and we will be happy to assist you.